1. PARTIES
Hereinafter, the relevant travel platform/agency will be referred to as “AGENCY” (Globivoy Tourism LLC) and the person wishing to purchase the programs and services offered for sale by the AGENCY will be referred to as “CONSUMER” / “CUSTOMER”.
2. SUBJECT
This Agreement covers the services specified in the Tour Registration Form, Voucher (Package Tour Agreement), Tour Program/Brochure, and Receipt Document, which are annexes and integral parts of the agreement.
3. GENERAL PROVISIONS
The CUSTOMER accepts that they have read and been informed about the brochure or website content containing detailed information regarding the characteristics, sale price, payment method, and performance of the service subject to this Agreement; and that they will have the passport, visa, and official identity documents required for border crossings and valid from the tour departure date for international accommodations. The AGENCY shall have no legal and/or penal liability arising from exit or entry blockages caused by the lack of passport, visa, or legal documents, or due to the CUSTOMER's personal reasons (tax debt, non-permission by official authorities, etc.).
All responsibility regarding baggage and its contents belongs to the CUSTOMER. The AGENCY or its employees cannot be held responsible for items lost, stolen, or damaged during the tour. The CUSTOMER is obliged to comply with the rules of the facility where they will stay and the vehicle they will travel in; they are personally responsible for all material and moral damages that may arise if they endanger the life and property safety of third parties.
The CUSTOMER accepts that in case they terminate the service on the grounds that the performed service is defective, they will notify the AGENCY official and the hotel in writing due to the obligation of cooperation and care, otherwise the service shall be deemed received and used.
The CUSTOMER is obliged to provide accurate information about other persons who will participate in the travel with them and to inform them. Except for force majeure, faults of third parties, or events that cannot be prevented despite all due care by the AGENCY, the AGENCY shall be liable for damages suffered by the consumer if it breaches the contract. International conventions and airline rules apply to airline baggage loss and damage.
4. SERVICE FEE AND RIGHT OF WITHDRAWAL
All services specified in the Voucher are included in the contract price; services outside of this are subject to an extra fee. The full package tour service fee or the advance payment specified in the relevant campaign conditions must be paid at the time of registration.
In case of extraordinary changes in exchange rates or fuel costs, or increases in legal taxes and fees, the agreed price may be increased by notifying the CUSTOMER 20 days before the departure date. In this case, the CUSTOMER agrees to pay the price difference or cancel the service.
In cases requiring a refund, if the payment was made through which channel or credit card, the refund will be made directly to the same channel/credit card. No fee refund is made in cases where the consumer does not notify in writing that they will participate in the service whose beginning they missed.
5. TERMINATION, TRANSFER, AND FORCE MAJEURE
In case the AGENCY terminates the contract unjustly, the paid amount is refunded within 14 days. The cancellation of the tour due to lack of sufficient participation is notified at least 20 days in advance. In case of terminations by the CUSTOMER 30 days prior, the full fee excluding legal fees is refunded; 50% is refunded for terminations less than 30 days prior; no refund is made for cancellations made less than 15 days prior.
The CUSTOMER may transfer their right to a third party meeting the conditions by notifying in writing up to 15 days before the start of the service. The transferee is responsible for the balance and resulting expenses.
Force Majeure: The AGENCY cannot be held responsible and may unilaterally terminate the contract in unforeseeable circumstances beyond the AGENCY's fault, such as natural disasters, war, civil unrest, strikes, epidemics, quarantine, adverse weather conditions, legal restrictions, or bankruptcy of transportation companies.
6. MISCELLANEOUS PROVISIONS AND PERSONAL DATA
In disputes arising from this Agreement, the authorized authorities where Globivoy Tourism LLC is headquartered or the legal rules agreed upon by the parties shall apply. Since plane tickets are purchased with round-trip PNRs, if the outbound flight is not used, return flights are canceled according to airline rules.
The CUSTOMER consents to the processing of their shared personal data (within the scope of Law No. 6698) for the purpose of executing reservation and travel operations, and to receiving campaigns, announcements, and commercial electronic messages from Globivoy Tourism LLC. Consent revocation can be notified to [email protected].
Contact and Support: www.globivoy.com | E-mail: [email protected]